Return Policy

At Timeless Robe, your satisfaction is our priority. If you’re not completely happy with your purchase, we’re here to help with an easy return and exchange process. Please review our return policy for details.

Eligibility for Returns:

• Items must be returned within [30 days] of delivery.
• Products must be unused, unworn, and in their original packaging with tags attached.
• Sale or clearance items may not be eligible for return unless stated otherwise.

How to Initiate a Return:

1. Contact our customer support team at [info@timelessrobe.com] to request a return.
2. Include your order number and reason for the return.
3. You’ll receive return instructions and a shipping label, if applicable.

Refund Process:

• Refunds are issued to the original payment method once the return is processed.
• Please allow [10 business days] for your refund to appear in your account.
• Shipping fees are non-refundable unless the return is due to a mistake on our part.

Exchanges:

• Need a different size or style? Let us know! Exchanges are processed upon receipt of the returned item.

Damaged or Defective Items:

If your item arrives damaged or defective, please contact us within [3-5 days] of delivery. We’ll provide a replacement or full refund, including shipping costs.

Non-Returnable Items:

• Gift cards
• Customized or personalized items

If you have questions or need further assistance, please don’t hesitate to reach out to us at [info@timelessrobe.com]. Thank you for choosing Timeless Robe—where comfort and quality are always guaranteed!