FAQ – Timeless Robe

In What Condition Should I Return The Item?
The goods should be unused, in their original packaging, and with tags.

What Is the Deadline For Returning Goods?
The deadline is 30 days from the date of delivery.

Are Exchanges Possible?
Yes, exchanges are possible.

What Are The Costs Of Returning Goods?
The cost of returning goods is borne by the customer.

How Do I Cancel My Order?
If you decide that you no longer want your order, please let us know as soon as possible by emailing info@timelessrobe.com. We will do our best to accommodate you, but once your order has been processed, it cannot be canceled.

What Should I Do If Something Is Wrong With My Order?
We want every product to arrive in perfect condition, exactly as you imagined it. If your order is damaged or does not meet your expectations, we are truly sorry. Please send us clear photos of the problem to info@timelessrobe.com. We will investigate your case immediately and work on a solution to make everything right.

What If My Order Is Delayed?
Even the best-planned trips can sometimes experience minor delays. If the usual processing and delivery time has passed and your shipment still hasn't arrived, don't despair! It may take a few more days to reach you. Please wait another 2 business days (Monday - Friday). If, after those extra 2 business days, your package is still playing hide-and-seek, drop us a message at info@timelessrobe.com with your order number.

How Can I Track My Order?
You can track your package's journey here.

How Much Does Shipping Cost?
No matter where you are in Australia, shipping is free.

When Is the Deadline For Orders?
Orders received by 4:00 PM AEST (Monday - Friday) will be processed the same day. Our team organizes and prepares parcels within 1-2 business days (Monday–Friday). Every order is reviewed before being handed over to our delivery partners. Shipments reach their destination within 5-10 business days (Monday–Friday), depending on location and courier activity.