Important Information Regarding Return and Refund
What Is the Deadline For Returning Goods?
The deadline is 30 days from the date of delivery.
Is There a Fee For Restocking?
No, there is no charge for restocking.
How Long Does It Take to Process a Refund?
Refunds are processed within 7 days of receiving the returned goods.
What Are The Costs Of Returning Goods?
The cost of returning goods is borne by the customer.
Are Exchanges Possible?
Yes, exchanges are possible.
What Will Definitely Interest You
How Do I Return Goods?
Sometimes it just doesn't work out. The color doesn't suit you, the cut doesn't fit, or you've changed your mind. That's okay! Just email us at info@timelessrobe.com within 30 days of delivery. Include your order number and the reason you want to return the item. Once we approve your return, we'll send you clear instructions.
In What Condition Should I Return The Item?
The goods should be unused, unworn, in their original packaging, and with tags.
How Does The Refund Process Work?
Once we receive your package and everything is in order, we will send your money back to you using the same method you used to pay. This usually takes up to 7 days. We do not charge any fees for refunds.
How to Exchange Goods?
Maybe you've changed your mind, maybe you've found another shade or cut that you like better. Whatever the reason, exchanging goods is easy. Just write to us at info@timelessrobe.com and let us know what you would like instead of the original product. We will guide you through the next steps.
How Do I Cancel My Order?
If you decide that you no longer want your order, please let us know as soon as possible by emailing info@timelessrobe.com. We will do our best to accommodate you, but once your order has been processed, it cannot be canceled.
What Should I Do If Something Is Wrong With My Order?
We want every product to arrive in perfect condition, exactly as you imagined it. If your order is damaged or does not meet your expectations, we are truly sorry. Please send us clear photos of the problem to info@timelessrobe.com. We will investigate your case immediately and work on a solution to make everything right.
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Timeless Robe Customer Care
Our Team Is Ready to Assist You:
9:00 AM - 5:00 PM AEST (Monday - Friday)
Reach Out Via:
Email: info@timelessrobe.com
Phone Number: +61402848444
Detailed Information About the Company
The Timeless Robe project is run by Inderveer Singh Sehra.
ABN: 44 892 093 831
DUNS Number: 749559525
Address:
3/11 Pascoe Street
Pascoe Vale Victoria 3044