Return and Refund Policy
Key Information:
- Return Period: 30 days from the delivery date
- Restocking Fee: None
- Refund Processing Time: Up to 7 days after we receive your return
- Return Shipping Costs: Covered by the customer
Return Eligibility
You may return eligible items within 30 days of delivery. To start the process, please contact us at info@timelessrobe.com. Items must be unused, unworn, and returned in their original packaging with all tags attached. Returns requested after 30 days cannot be accepted.
How to Return an Item:
Contact Us
Email info@timelessrobe.com with your order details and reason for the return. Items sent back without approval will not be accepted.
Follow Our Instructions
After we approve your return, we’ll provide shipping instructions.
Package Carefully
Ensure your return is securely packed to prevent damage during transit.
This policy is subject to our Terms of Service
Refunds
Once your return arrives and is inspected, we’ll issue a refund to your original payment method. This usually takes up to 7 days. No restocking fees apply.
Exchanges
If you'd like a different item instead, just email us at info@timelessrobe.com with your exchange request. We’ll guide you through the next steps.
Order Cancellations
Need to cancel? Contact us at info@timelessrobe.com as soon as possible. While we’ll do our best, cancellations aren’t guaranteed once processing begins.
Items Damaged or Incorrect?
If your order arrives damaged or incorrect, please email us a photo of the issue at info@timelessrobe.com. We’ll arrange for a replacement or the correct item to be sent out.
Should you have any questions or concerns, you are welcome to get in touch using the information listed below.
Customer Services Hours:
Monday to Friday: 9:00 AM - 5:00 PM AEST
Email: info@timelessrobe.com
Phone Number: +61402848444
Contact Form: Click Here
Business Information
Timeless Robe is operated by Inderveer Singh Sehra, a company registered in Australia.
ABN: 44 892 093 831
DUNS Number: 749559525
Address:
3/11 Pascoe Street
Pascoe Vale Victoria 3044
