Shipping Policy

Shipping Information You Should Know

• Order Cut-Off Time
  All orders submitted before 4:00 PM AEST (Monday–Friday) enter our preparation queue the same day. Orders placed afterward are handled the next business day.
  
  
• Processing Window
  Our team organizes and prepares parcels within 1-2 business days (Monday–Friday). Every order is reviewed before being handed over to our delivery partners.
  
  
• Delivery Schedule
  Shipments reach their destination within 5-10 business days (Monday–Friday), depending on location and courier activity.
  
  
• Delivery Fees
  We offer complimentary Free shipping across Australia. No additional cost is added at checkout.
  
  
• Total Transit Time (Processing + Delivery)
  Most orders arrive within 6-12 business days from the date of purchase.
  
  
• Tracking Your Parcel
  You can monitor the progress of your shipment anytime through our tracking portal here.
  

After You Place an Order
Once your purchase is confirmed, a message will arrive in your inbox summarizing your order details. Within 1-2 business days (Monday–Friday), we prepare the parcel for dispatch. When it leaves our facility, you’ll receive another message containing a link to follow its journey until it arrives at your door.

Expected Arrival
Most deliveries takes 5-10 business days (Monday–Friday). This estimate may vary slightly due to courier schedules or regional distance, but rest assured that we send every parcel as swiftly as possible.

Delays and Inquiries
Occasionally, external factors may slow down delivery. If your package has not reached you within the expected period, please email us at info@timelessrobe.com and include your order number. We will check the shipment status and update you promptly.

Cancelling an Order
If you change your mind after placing an order, please reach out to us quickly at info@timelessrobe.com Once your order has been prepared or dispatched, cancellation might no longer be possible.

Problems With an Order
Each parcel is packed with care, but if an item arrives damaged or incorrect, please send us clear photos of the issue to info@timelessrobe.com Our team will carefully review the case and arrange a fair solution as soon as possible.

Timeless Robe Customer Care

Our Team Is Ready to Assist You:
9:00 AM – 5:00 PM AEST (Monday-Friday)
We aim to respond to your email within 48 hours.

Reach out via:
Email: info@timelessrobe.com
Phone (Australia Support):+61 485 978 585

Business information:

Shop Name: Timeless Robe

Company details:
This store is owned and operated by Sehra Capital LLC, a registered U.S. company.

EIN:41-2624338

Registered Business Phone (USA):
+1 917 352 8391

Registered Business Address:
30 N Gould St, STE R
Sheridan, WY 82801
United States